Summary
Dynamic Operations Team Manager with 4+ years of experience leading technical teams in Google Cloud and Google Workspace platforms. Masterful in problem diagnosis, complex project management, and enhancing team productivity through data-driven strategies and Agile practices. Committed to fostering environments where teams consistently exceed customer satisfaction benchmarks.
Experience
Team Manager (Google Cloud AI/ML)
Jan 2025 - PresentTelus Digital (Extended Workforce)
- Orchestrated a high-performing technical team specializing in AI/ML services, achieving CES > 85%.
- Reduced escalation rate to Google Engineering by < 5% through advanced diagnostics (Cloud Logging) and team training.
- Implemented Agile (Kanban) methodologies to optimize workflow and reduce bottlenecks.
- Collaborated with Product teams to advocate for customer needs and influence improvements.
AI & ML Technical Solutions Rep
Oct 2024 - Jan 2025Telus Digital (Extended Workforce)
- Resolved complex technical issues for Google Cloud customers, specializing in AI/ML technologies.
- Guided key customers through successful production deployments, ensuring scalability and availability.
- Acted as an escalation point for critical issues, maintaining high customer satisfaction.
Operations Team Leader
Sep 2021 - Oct 2024Telus Digital (Google Workspace)
- Managed a team of Google Workspace specialists, achieving >85% CES and 90% Backlog Management.
- Led successful cloud migrations and SaaS deployments for clients.
- Analyzed KPIs (quality, productivity, revenue) to optimize team performance.
Technical Projects & Deployments
Serverless AI Resume (This Website)
Full-Stack & GenAI
Architected a cost-optimized serverless web application to showcase professional portfolio. Integrated Vertex AI (Gemini 2.5 Flash) for a context-aware chatbot capable of answering questions about professional experience.
- Implemented "Scale-to-Zero" architecture using Cloud Run to maintain <$5/mo budget.
- Built a CI/CD pipeline using Cloud Build and Artifact Registry for automated container deployment.
Enterprise RAG Knowledge Hub
B2B Product Accelerator
Developed a deployable B2B solution for secure internal document querying. Architected a Retrieval-Augmented Generation (RAG) pipeline using LangChain and Vertex AI Vector Search to index private corporate data (PDFs, docs).
- Implemented Identity-Aware Proxy (IAP) for zero-trust security.
- Built a responsive frontend with Streamlit and deployed via Docker on Cloud Run.
Automated Technical Screening Agent
Internal Tooling
Designed an intelligent conversational agent to automate initial GCP technical screenings. Leveraged Vertex AI Conversation and Gemini 1.5 Pro to conduct 10-question interviews and generate analysis reports for hiring managers.
- Reduced manual screening overhead by automating candidate scoring against "golden standard" answers.
- Integrated Firestore for real-time transcript logging and analysis storage.
Privacy-First Personal AI
ML Ops & Fine-Tuning
Built a tailored AI assistant by fine-tuning Gemini models on a private corpus of personal data (emails, notes). Established a secure pipeline using Cloud Storage triggers to initiate training jobs on Vertex AI.
"AI DJ Battle" Competition Lead
Technical Leadership
Directed a 6-week technical upskilling competition for 15 engineers (5 teams) to build AI music recommendation engines. Mentored teams on feature extraction, model training, and API deployment.
Education
Bachelor Business & Technology Management
ESI School of Management | Apr 2023 - Present